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Refund Policy

This policy explains that purchased credits are final and cannot be redeemed or refunded, plus how failed payments, duplicate payments, and technical credit issues are reviewed.

Last updated: July 2026

Overview

AssessArc uses a credit-based model for interview practice and may charge separate fees for internship, institute, or special learning workflows. Credit purchases are final once payment is successfully captured and credits are added to the account. Purchased credits cannot be redeemed for cash, transferred, exchanged, or refunded after purchase.

This policy explains how failed payments, duplicate payments, verified technical credit issues, and promotional credits may be reviewed.

For refund support, contact assessarc@gmail.com.

How to Request a Refund

Email assessarc@gmail.com with enough information for us to find the payment and account.

  • AssessArc account email.
  • Payment date and approximate time.
  • Amount paid and currency.
  • Razorpay payment ID, order ID, or screenshot of the successful payment if available.
  • Reason for the refund request and whether any credits were used.
  • For technical issues, include what happened, browser/device, session time, screenshots if available, and whether credits were deducted.

Unused Purchased Credits

Unused purchased credits are not refundable once the payment is successful and credits are added to your AssessArc account. Credits are platform usage units only. They cannot be redeemed for cash, withdrawn, transferred to another user, exchanged for money, or refunded after purchase.

No Partial Refunds for Credit Packs

Partial refunds are not available for credit packs. If you use some credits and keep some credits unused, the remaining credits stay in your AssessArc account for future eligible usage and are not converted back to money.

Failed, Duplicate, or Pending Payments

If your bank or payment provider debited money but AssessArc did not receive a successful payment confirmation, contact us with the payment reference. We will check Razorpay/payment-provider status. Failed or pending payments are usually reversed by the bank or payment provider according to their timelines. Duplicate successful payments may be refunded after verification.

Technical Issues

If a verified technical issue on AssessArc prevents an interview or paid feature from working after credits were deducted, we may restore the affected credits after review. Cash refunds are not normally provided for completed credit purchases. Browser permission problems, unstable internet, unsupported devices, user-side microphone issues, closed tabs, or incomplete information may limit our ability to verify a claim.

Non-Refundable Cases

Refunds are generally not available for these cases.

  • Purchased credits after successful payment capture and credit addition, whether used or unused.
  • Credits or services already used successfully.
  • Signup bonus credits, promotional credits, free credits, coupons, or complimentary institute credits.
  • Requests to redeem credits for cash, transfer credits, or exchange credits for money.
  • Violation of AssessArc terms, abuse, fraud, duplicate-account misuse, or attempts to bypass payment or credit rules.
  • Dissatisfaction with AI feedback where the session was delivered and credits were used, unless a verified platform failure occurred.

Processing Time

Approved refunds are initiated within 7 business days after review, subject to Razorpay, banking, card network, UPI, and payment-provider timelines. The final credit to your original payment method may take additional time depending on your bank or payment provider.

Refund Method and Fees

Approved refunds are normally returned to the original payment method. Gateway charges, bank charges, taxes, currency conversion, or provider deductions may apply where required by the payment provider or applicable law.

Contact

For failed payments, duplicate charges, or technical credit deductions, email assessarc@gmail.com.